Provide responsible
gambling services
This unit describes the performance outcomes, skills and
knowledge required to provide responsible gambling services,
and information to customers who require assistance with
their problem gambling.
The unit also relates to satisfying the requirements for
providing responsible gambling services under state and
territory legislation. The terms used to describe this vary
across state and territory regulatory bodies and can include
responsible conduct of gambling (RCG) and responsible
service of gaming or responsible service of gambling (RSG).
Responsible gambling services must be provided wherever
gambling activities are undertaken. In the hospitality
industry, the gambling environment is usually referred to as
the gaming area and is provided in a range of venues such as
hotels, motels, clubs, pubs and casinos. Gambling is defined
as the staking of money on uncertain events driven by
chance.
The major forms of gambling are wagering (racing and sport)
and gaming (gaming machines, table games, Keno and
lotteries). Both forms of gambling are relevant to the
hospitality industry. Hospitality venues operate Totalisator
Agency Board (TAB) outlets for wagering on racing and sport
events. They also cover the full range of gaming activities,
including the operation of gaming machines, table games,
Keno and lotteries.
The competency you will receive from this course is:
SITHGAM006A Provide responsible gambling services
The above unit/s is from the SIT30707 Certificate III in
Hospitality
